TradesHero - Jobs for today. Heroes for tomorrow.
Post a Job

Terms of Service

Last Updated: 23 June 2026
Effective Date: 23 June 2026

These Terms of Service ("Terms") govern your access to and use of TradesHero ("we," "us," "our"), a platform operated by TradesHero Limited, an Irish company registered under company number [CRO Number], with registered office at [Address], Ireland.

By accessing or using tradeshero.ie (the "Platform"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

1. Definitions

  • "Client" means a homeowner or person posting a job on the Platform
  • "Provider" means a tradesperson or service provider seeking work
  • "Job" means a work request posted by a Client
  • "Lead" means a Job listing unlocked by a Provider using Credits
  • "Credits" means the virtual currency used to unlock Leads
  • "Verified" means a Provider who has submitted valid tax clearance and insurance documentation

2. Eligibility

To use the Platform, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Reside in or operate a business in Ireland
  • Provide accurate and complete registration information
  • Not be prohibited from using the Platform under Irish or EU law

For Providers: You must hold valid insurance, possess necessary qualifications, and maintain current tax clearance as required by Irish law.

3. Account Registration

You agree to:

  • Provide truthful and accurate information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of unauthorized access
  • Accept responsibility for all activities under your account
  • Not create multiple accounts or impersonate others

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Platform Services

4.1 For Clients

  • Post job listings at no charge
  • Receive contact from Verified Providers who unlock your job
  • Review Provider profiles, ratings, and credentials
  • Manage posted jobs through your dashboard

4.2 For Providers

  • Browse job listings in your area and trade category
  • Purchase Credits to unlock Client contact details
  • Build a professional profile with credentials and reviews
  • Subscribe to Pro Hero for discounted lead costs and benefits

5. Credits and Payments

5.1 Credit Purchases

  • Credits can be purchased in bundles: Starter (50 credits, €49), Growth (120 credits, €99), or Pro (300 credits, €199)
  • All prices are in Euros (EUR) and include VAT at the applicable Irish rate (23%)
  • Payments are processed securely via Stripe
  • Credits are non-refundable once purchased
  • Credits do not expire but are forfeited upon account closure

5.2 Pro Hero Subscription

  • €29/month, billed monthly, auto-renewing
  • Benefits: 50% discount on lead unlocks (5 credits vs. 10), verified badge, early job access
  • Cancel anytime; cancellation effective at end of current billing period
  • No refunds for partial months

5.3 Lead Unlocking

  • Standard users: 10 credits per lead
  • Pro Hero subscribers: 5 credits per lead
  • Once unlocked, you receive the Client's contact details immediately
  • Credits are deducted instantly and are non-refundable
  • We do not guarantee Client response or job award

6. Verification Requirements (Providers Only)

To become "Verified," you must submit:

  • Valid Tax Clearance Certificate from Irish Revenue
  • Proof of Public Liability Insurance (minimum €2 million cover)
  • Professional Indemnity Insurance (if applicable)
  • Relevant trade qualifications or certifications

We reserve the right to request updated documentation periodically and to revoke verification status if documents expire or are found to be fraudulent.

7. Prohibited Conduct

You must not:

  • Post false, misleading, or fraudulent job listings or credentials
  • Harass, threaten, or abuse other users
  • Circumvent the Platform to transact directly and avoid fees
  • Use automated tools (bots, scrapers) to access the Platform
  • Upload malicious code, viruses, or harmful content
  • Violate any Irish or EU laws, including competition, consumer protection, or data protection laws
  • Infringe on intellectual property rights
  • Engage in money laundering or terrorist financing

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

  • We do not guarantee uninterrupted or error-free service
  • We do not vet, endorse, or guarantee the quality of Providers' work
  • We do not verify the accuracy of job postings
  • We are not responsible for disputes between Clients and Providers
  • Verification status confirms documentation only, not work quality

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY IRISH LAW:

  • TradesHero is not liable for indirect, incidental, consequential, or punitive damages
  • Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for property damage, personal injury, or economic loss arising from work performed by Providers
  • We are not liable for loss of data, profits, or business opportunities

Note: This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or breaches that cannot be excluded under Irish consumer protection law.

10. Indemnification

You agree to indemnify, defend, and hold harmless TradesHero, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your violation of third-party rights
  • Work performed by you (Providers) or disputes with Providers (Clients)

11. Intellectual Property

All content on the Platform—including text, graphics, logos, software, and trademarks—is owned by TradesHero or licensed to us. You may not copy, modify, distribute, or create derivative works without our written permission.

By posting content (job listings, reviews, profile information), you grant us a worldwide, royalty-free license to use, display, and distribute that content on the Platform.

12. Termination

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • You engage in fraudulent or illegal activity
  • Your conduct harms the Platform or other users
  • We are required to do so by law

You may close your account at any time via your dashboard. Upon termination, unused Credits are forfeited, and active subscriptions are cancelled without refund.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms are governed by the laws of Ireland. The Irish courts have exclusive jurisdiction over disputes, except where EU consumer protection laws mandate otherwise.

13.2 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us at legal@tradeshero.ie.

For Consumers: You may also refer disputes to the European Commission's Online Dispute Resolution platform:ec.europa.eu/consumers/odr

14. Consumer Rights (EU/Irish Law)

If you are an individual consumer in Ireland or the EU, you have additional rights under the Consumer Rights Act 2022 and EU consumer protection directives, including:

  • Right to clear and transparent pricing information
  • Right to cancel certain digital services within 14 days (does not apply to Credits once used)
  • Right to fair contract terms (unfair terms may be unenforceable)

For consumer advice, contact the Competition and Consumer Protection Commission (CCPC): ccpc.ie

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, wars, strikes, cyberattacks, or government actions.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or Platform notice at least 30 days before they take effect. Continued use after changes constitutes acceptance.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

TradesHero Limited
Registered Address: [Your Company Address], Ireland
Company Number: [CRO Number]
VAT Number: [VAT Number]
Email: legal@tradeshero.ie
Support: support@tradeshero.ie